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Shipping Policy

How much will I be charged for shipping and how will my order be shipped?

We ship all orders of $299 and over for FREE via FedEx Ground for Small Parcel items under 150 pounds within 48 continental U.S. states (excludes Hawaii, Alaska, and International shipments). Expedited FedEx shipping methods are available for Small Parcel items.

We charge shipping for any order under $299 shipped via FedEx Ground method to any address within continental United States. Additional shipping charges apply for expedited FedEx delivery methods and International addresses. We do not ship to PO boxes or military APOs.

We offer Freight or Truck delivery shipping methods for items that are heavy and/or bulky. 

Deliveries to Hawaii, Alaska, and International shipments

Free Shipping only applies to deliveries made within the lower 48 US States.
Expedited & Ground shipping rates to Hawaii & Alaska must be manually rated and confirmed by a Customer Service Representative prior to the order being placed.
Please contact Customer Service for details.

We do not ship to Freight Forwarders.

How quickly will my order be shipped and when will I receive it?

We understand our customer’s desire and expectation to receive their order(s) as fast as possible. All of us working here at Looksters.com have the same expectations when we do our own shopping online. So, here’s what you can expect.  If your order is placed and payment is received by 12 p.m. EST (Monday - Friday) the order will be shipped the next business day. Orders placed on weekends are processed on Mondays. We ask that you allow 7 - 10 days for shipment to arrive (in most cases it will arrive sooner). In the event of high sales volume, shipments may be delayed up to 2 business days. If an item in your order is on backorder it will require up to 7 - 10 days to ship from our facilities. All Special Orders can take anywhere from 2 - 6 weeks depending on the manufacturer in question. DO NOT schedule the installation of your product/equipment until you have received it. LOOKSTERS can not be held responsible for any costs associated with prescheduled appointments missed due to shipping delays. Upon receipt of shipment confirmation email containing tracking information you will be able to track a progress of your shipment either through your account with us or by using order status section of our website, located here.

Please consider the following before requesting your order to be shipped to an address other than your billing address. Any shipping address other than the matched billing address must be on file with your credit card company prior to placing the order. If a requested shipping address is not on file with the card issuer, please have the records updated to avoid delays to your order. P.O. Boxes are not considered valid shipping addresses, therefore, if your billing address is a P.O. Box, please be sure to provide your card issuer with your physical address where you will be able to receive your product. If your billing address is verified and the requested shipping address is not updated the order will be shipped to the billing address. All cardholder information is verified prior to shipping. Please be sure to enter your billing information carefully, if any of the billing information does not match the issuing banks' records your order will be cancelled and the equipment will not ship. Although this may seem to be an inconvenience, these procedures are implemented to protect both parties from any fraud that can occur.

Accessory orders are considered small packages which are shipped via FedEx Ground. Products over 150Lbs and Individual system components or full system orders are shipped via LTL Freight Carriers. All our orders are assumed to be shipping to a residence which will include free liftgate service. We ask that if your order is being shipped to a commercial location, check the box above the Shipping Details Section and specify if liftgate is not required. You may also receive liftgate service at a commercial location if needed, again be sure to specify in the Additional Information Section of the checkout process.

Please inspect the item(s) carefully for any shipping damages. It is possible that small dents or dings to the housings can occur in transit. Minor flaws are cosmetic and DO NOT affect the integrity, operation or warranty of the system. Please note the flaws on the trucking bill and accept the shipment. In the event that major damage is found, BE SURE to note the damage on the trucking bill, along with the drivers' signature and call us immediately. If our clear shrink wrap is torn in any way or has been replaced with any other, be SURE to mark the receipt "Shrink Wrap Torn".

It is your responsibility to pick-up your shipment within 48 hours after its delivery to the freight carrier,s terminal center. If you are unavailable to pick-up your shipment delivery within two days after the shipment arrives to the service center, the carrier will assess charges of a storage fee. If you would like to change the address your shipment is delivered to, after your order has shipped, the carrier will bill you a re-consignment fee. We must authorize any changes to the final delivery address.

Shipment Inspection

Upon receipt of your shipment, please inspect each item:

  • Make sure that your count matches the count on the delivery receipt
  • Check for any damage to the packaging. 
  • Damage to the packaging like: 
    • Broken pallets
    • Shrink wrap that is falling off, missing, slightly torn, dirty or has holes
    • Cardboard with tiny crinkles, dents or tears 
    • Inspect underneath any packaging with damage, no matter how slight the damage.
    • When in doubt, sign the delivery receipt noting damage.

YOU ARE LIABLE FOR ANY DAMAGE TO THE PACKAGING OR PRODUCTS NOT NOTED AT THE TIME OF DELIVERY. DO NOT SIGN THE DELIVERY RECEIPT CLEAR UNTIL YOU HAVE DETERMINED THAT YOUR SHIPMENT IS COMPLETE AND FREE OF SHIPPING DAMAGE. YOU MAY REFUSE PRODUCTS THAT ARE NOT IN ADVERTISED CONDITION.

Contact us by phone (941) 764 0049 or email support@looksters.com if you have any trouble with your shipment.

If you refuse the product that is damaged,  we will reship a replacement product once the damaged unit is confirmed to be en route back to our distribution center. 

If you sign that there is a shortage, we will work with the freight company to track the missing portion of your shipment. Please allow up to 10 business days for the freight company to locate any missing pieces of your shipment. If the freight company in unable to locate the missing pieces of your shipment, those items will be shipped to you at no charge.

If you sign the delivery receipt clear, but later determine that your equipment has been damaged, the settlement outcome is between you and the freight company. You must report concealed damage within 24 hour of the delivery. You must establish that the damage occurred prior to you receiving it.

If you sign the delivery receipt clear, but later determine that you received fewer pieces than the delivery receipt indicated, there is no recourse, although the carrier can perform a search of their docks. Unfortunately, the carrier will automatically deny these types of claims.

Here’s what to expect once your order is shipped

Small Parcel shipments or those that do not require Freight or Truck delivery service: Since we ship from warehouses located throughout the United States, shipping times may vary for different products. For example, for a person living in California, it may take 1-2 business days to receive an item that is shipped via Ground from a warehouse located in California. However, it may take up to 6 business days to receive an item shipped via Ground from our warehouse in Florida. In general, it shouldn’t take longer than 6 business day for your order to reach your door step, if it’s shipped via Ground. We also offer expedited shipping methods at standard shipping rates as described in previous section and you should expect to receive your item within a time frame of the shipping method that you have selected, regardless of where our warehouse is located. If you receive a damaged item, in order to simplify claim procedure, please contact us immediately.

International Tax, Tariffs and Duties

We do not add international tax, tariffs or duties to orders. It is solely your responsibility to pay these fees, if applicable.

Tracking Numbers

For your convenience, tracking information will be e-mailed to you as soon as we process your order.